Evergreenhealth radia1/4/2024 ![]() Ability to type 35 WPM with a high degree of accuracy.Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.Excellent communication skills with a high degree of tact to deal effectively with patients, physicians and EvergreenHealth staff members.Experience or educational courses in data entry, computer literacy, general office procedures.Demonstrates knowledge of the multiple electronic applications required to perform duties.Demonstrates knowledge of insurance payers and the use of electronic systems for verification purpose.Completes pre-registration of patients at the point of scheduling, over the phone.Provide information of general and specific nature to patients and visitors, including exam protocol, directions, facilities, services, exam cost and parking.Identifies and communicates change in exam protocol, insurance requirements, and guidelines to leaders.Obtains demographic and billing information from the patient or their representative.Answers department telephones promptly to organization standards, creating a positive telephone encounter.Reviews orders that are received from multiple sources, CPOE (computerized physician order entry), faxed/written, online request, and verbal phone request from clinics, in order to verify the exam requested matches the orders and includes all required information.Submits request for interpreter services, to correspond with scheduled exams.Schedules procedures via phone, answering inbound calls or initiating outbound calls.Schedules in accordance with exam requirements, staffing of the units, equipment and insurance necessities.Demonstrates knowledge of different modalities and the scheduling requirements.Schedules diagnostic exams for nine (9) different modalities, at three (3) different locations,working in multiple computer systems/programs.Service provided by this position is vital to the organization as it is often the first contact with patients and providers. Work is set in a Call Center environment. Schedules diagnostic exams for patients at multiple locations while coordinating communication between the patient, Radiologist, EvergreenHealth diagnostic departments, clinics, Radia Imaging, EH Monroe Hospital, Financial Services and Patient Access. Responsible for accurate scheduling, pre-registration, insurance entry and verification of scheduled diagnostic procedures.
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